PERTH -- A young dairy farmer in Fulton County, who says his work is already struggling to survive, is dealt another big blow to his Bottom Line.The new tractor he recently bought for close $75,000, he says is basically unusable. And the issues, which should be covered under warranty, he says he couldn't get fixed. That's why he turned to CBS 6's Dori Marlin to get The Bottom Line.Jeremy Korona grew up on the farm, and has run his own Korona Extra Farm in Perth for the last few years. It's a one-tractor farm, so when he needed a new tractor, he wanted to buy it new. What he went with was a brand new Case International tractor from a local dealer.His paperwork shows, it was sold with a Case Factory Warranty. Case's website stipulates, that includes two years of full machine coverage.The warranty took effect when Korona bought the tractor, in August of 2011 - running right through the end of August in 2013, and it turns out, Korona says, he would need that coverage.It functioned really good for the first year, says Korona. By spring of the following year, it started acting up a little bit. We had some problems, they came out and worked on it.But that work, Korona says, wouldn't be enough. By the fall of 2012, he tells Dori the transmission blew, the odd gears went, and repairs were needed again.I had them come out and they worked on it. The guy said 'There's really no more damage you can do,' so he said to keep running it, Korona explains.And that's what he did. But Korona says the problems got even worse. He says he tried once more to have the dealer fix it, but this time, that's where he says his fight started running out of gas.I called, I talked to the service manager, Korona says. He was real good, he said 'We'll get it right in.' Then that afternoon the owner called up, and he said 'I'm not working on it.'Korona says Case told him, his case is closed - and the dealer didn't have to do the work. Even though Korona says, he was trying to get it done at that point within his two-year warranty.That's when Dori stepped in, to help Korona: Calling the manufacturer, which initially told her there was nothing they could do. Visiting the dealer, which told her field representatives from Case had to determine if it was a warranty issue.And then finally, weeks later Korona says, with Dori's help that's what happened.They found out the one clutch was done, and basically told me they were gonna resolve the situation all that day to get it taken care of.Rather than fix it even, Korona says Case offered to refund his $7,500 down payment so he can walk away from the tractor - like having a lease return.Dori spoke to the dealer, which says that's also their understanding of the agreement reached. Korona's attorneys tell Dori, they're simply waiting on paperwork for the deal.
Comments
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the news actually helped someone i cant believe it
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By older John Deere's they run and run
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all the rest are made by cnh international owned by fiat
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all the rest are made by cnh international owned by fiat
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if you buy anything except Kubota 80 horse and below and John Deere when over 80 horse expect to have junk
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Skeeter Mahindra tractors are serious garbage
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what else can you expect from a junk case tractor
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I wonder how Massey Ferguson tractors are these days ?
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The only way to handle these scumbags is to hit them in the pocketbook. You can do this through your consumer protection division in your state capital. If that doesn't work, you can go to the Internet and outline your complaint. Use the name of the dealer and the manufacturer. If that doesn't work, check with a lawyer and ask about a class action lawsuit. Always document the problems along with video and/or still pictures and tell the truth. Embellishment will only make it worse. Good luck.
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Warranties, like insurance, is a gamble. You're betting you're going to collect; they're betting you're not. And they hold all the aces.
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It's not just Case, but John Deere, Caterpillar and most others that have been 'in the game a long time'. It's sad when you pull up a comparison video between say, John Deere or Kubota and compare them against Mahindra, and you find that where JD and Kubota are using aluminum sub-frames and plastic hoods, Mahindra is outweighing them by thousands of pounds because they still put cast-iron and steel in, and have metal hoods. We won't even go into Caterpillar's love of 'electric motors' now (I guess they figure if there's good profit in it with the railroads, then there's plenty to be had from you, too). Read THOSE comments on any unedited comment-string beneath any new dozer equipment Cat's offering, and you'll be searching MachineryTrader for that 1970's Caterpillar stuff the same day.
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just buy a Kubota my friend has one he just abuses the the thing lifting over its capacity doing stuff you shouldn't do. All he does is maintenance on it oil, grease, etc. Hes broken the loader a couple times his fault just weld it up he even broke 1 of the castings for the 3 point hitch he told me doing something he shouldn't be doing. If you don't ride them beyond their limits they last a lifetime. FYI Kubota makes Kubota they don't sub it out like others (John Deere).If you got the cash buy a CAT
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Same kinda screw job happened to us. One year our combine had engine trouble and needed to be replaced. Took it to the dealer to swap in a crate engine, twenty hours later the coolant leaked out through a fitting that was over tightened and had cracked. Essentially braking the cylinder block. Our new engine was toast. Thought the dealer would stand behind their work, but no such luck. After some bickering they agreed on going halfses on paying for the new engine. But that's a $5-6000 that we shouldn't have had to spend.
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buy mahindra
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JOHN DEERE!
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The first mistake he made was buying a Case. I know guys that work manufacturing at a plant for New Holland (I was told they are affiliated to case or same thing)... about 99% foreign workers being paid barely above minimum wage. so they care about building you quality tractors and parts about as much as any minimum wage worker cares about flipping burgers. only difference burgers don't cost you 75 grand. so if they have a bad day your 75 grand tractor was built by some sucker that came here to work for nothing. just think about that a while then ask why you are paying 75 grand for something they build for a fraction of that price. they sure don't pay the workers enough to care, I've talked to a few of them.
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Never buy a case for the farm or any other work. Case is not made like years ago.
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at some point in time he did something to piss of the dealer
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This guy is full of it, as for Deere they break as often as any other brand and I make plenty of money fixing them.
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Any real dealer mechanic would have it inspected and immediately replaced, if it was denied it was because he did something.